At Maria Sales Store, we want you and your little ones to be completely happy with your playful tees and cozy hoodies. If something isn’t quite right, our returns process is as simple as dressing a happy toddler!

Returns & Exchanges Basics

  • Timeframe: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags
  • Exceptions: Final sale items (marked as such) and personalized products

❤️ Family Tip: Try on all items immediately after receiving them to ensure they’re perfect for your next family adventure!

Easy 3-Step Return Process

Step 1: Request Your Return

Email our friendly customer care team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return (helps us improve our family favorites!)

Subject: Return Request for Order #12345

Body:
Hello Maria Sales Team,

I’d like to return/exchange [item name] from order #12345 because [reason].

My preferred resolution is: [Refund/Exchange for size ___/Exchange for different product ___]

Best,
[Your Name]

Step 2: Package & Ship

Once approved, you’ll receive return instructions. Please include:

  • Original packaging if possible
  • Completed return form (we’ll email this to you)
  • All original tags attached

Return Address:
Maria Sales Store Returns
77 Holme Lacy Rd
Hereford, GB HR2D 7IY

Step 3: Receive Your Refund or Exchange

We’ll process your request within 3 business days of receiving your return.

Refund Details

  • Timing: 5-10 business days after we process your return
  • Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Amount: Item cost minus original shipping (unless return is due to our error)

Exchange Options

Prefer a different size or style? We’ll happily exchange for:

  • Another size of the same item (subject to availability)
  • A different product of equal value

We’ll cover standard shipping for exchanges due to sizing issues – because growing kids shouldn’t mean extra costs!

Non-Returnable Items

To keep our prices family-friendly, these items can’t be returned:

  • Final sale items (clearly marked)
  • Personalized or custom-designed products
  • Items without original tags or showing signs of wear

👕 Did You Know? Our super-soft fabrics are pre-washed to minimize shrinkage, so what you see is what you’ll love for years!

International Returns

For our global family (excluding some Asian regions):

  • Return shipping costs are the customer’s responsibility
  • Please mark package as “Returned Goods” to avoid customs charges
  • Allow extra processing time for international returns

Still Have Questions?

Our customer care team is here to help make things right! Contact us at [email protected] or via our website.

Thank you for being part of the Maria Sales Store family – where every return is handled with the same care we put into crafting our cozy kids’ hoodies and matching family sets!